Questions

Everything people ask before they sign up.

Straight answers, including the awkward ones. Anything we have missed, email us and you will get a proper reply from a person.

The basics

What Kitso actually is.

Not a website builder. A small team doing the digital work for you, with software doing the heavy lifting.

More than that, and that is the point. You get the website, the local SEO work, AI search readability and one inbox for every enquiry, all for £25 a month. Quotes and bookings are being built into the same inbox. Google Business Profile management, automated review collection and the social studio are coming as a second plan.

No. You answer questions for about twenty minutes and we build it. There is no editor to learn, no drag and drop, no blank page. Later, if you want something changed, you tell us and we handle it.

UK trades and local service businesses. Electricians, plumbers, builders, roofers, gardeners, salons, barbers, groomers, garages, cafes, clinics. If your customers find you by searching for what you do near where they live, it works.

Paste the address during setup and we lift your details, photos and services off it rather than asking you again. Most people move because their current site cannot be found and nobody will update it.

AI and quality

How it differs from an AI builder.

The honest version, including where software is involved and where a person is.

We use AI too, and we would rather say that than pretend otherwise. It is why the price and the turnaround work. The difference is you are not getting a one-shot site: we spent months building components for specific industries, so the software reads your answers and hands a designer a blueprint rather than inventing something from nothing. A builder gives you a template, a blank page and a bill. No SEO work, no domain, no enquiry system, no reviews, no social, and nobody who cares whether it wins you a job.

Both, in that order. Software does the boring half in minutes, then a designer cuts what does not belong and fixes what the machine got wrong. Nothing reaches you or goes live without a person looking at it first.

No. The layout, the imagery and the words are chosen for your trade, your services and your area. Two electricians in the same city get different sites, because they answer the questions differently.

Money

What it costs, honestly.

No build fee, no contract, and the domain is yours either way.

Core is £25 a month or £250 a year, and annual is two months free. No build fee, no setup fee, no contract. A second plan, Kitted, is coming and is not on sale yet.

Core is what you can buy today: the website, local SEO, AI search readability, the enquiry inbox, hosting and content changes. Quotes and bookings are being built into the same inbox. Kitted is what we are building next. It adds your Google Business Profile set up and kept current, automated review collection, and branded social posts written from your job photos. It is not on sale until those are running properly.

Yes. A free .co.uk is included, registered in your name, and it lands after your second billing period, which is simply how we cover building the site up front. Pay annually or pay your next billing date early and it is yours sooner. If you leave, you take it with you.

We stop billing you and you keep your domain and your content. No exit fee, no notice period.

Timing

How quickly it happens.

Preview within a few days, usually the same day. Live within the week, and changes within three working days after that.

A free preview of your real site lands within a few days of you answering the questions, usually the same day. Approve it and you are usually live within a week, once your domain is sorted.

A home page and one service page, so you can judge the standard on your own business rather than our sales page. The rest of the site is built out when you become a member.

Your pages are indexed within days and you can watch that happen in your portal. What comes after that depends on your trade and your town, and anyone who hands you a number for it is guessing. We do not promise a position in search results, and our terms say so.

Tell us what you want, the way you would say it to a person. New service page, changed hours, a photo swapped. Changes are included and done within three working days. Most are the same day, but three is what we will hold ourselves to.

Working with us

What dealing with us is like.

Email only, written down, answered by the people who build the sites.

Not at the moment. Everything is by email at hello@kitso.co.uk, which keeps our costs where £25 a month genuinely works and means whatever we agree is written down when you need to check it.

Tell us what is wrong and we rework it. You have paid nothing at that point and there is nothing to cancel. If it is not right for you, we delete it and part on good terms.

Then it has not done its job, and we would rather fix that than keep taking your money. Tell us and we will rework the pages, the copy and the terms we are going after. If you still want out, cancel and keep the domain.

Your details are only ever used to build and run your website and to contact you about it. We do not sell them. Enquiries that come through your website belong to you.

Still wondering

Ask us anything. A person answers, not a bot.

Email us and you will hear back within one working day. Or skip the questions and see it working on your own business.

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