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  2. Plans and billing

What happens if a payment fails?

We tell you, and Stripe tries the card again. Your website stays up for 14 days while that happens.

Update your card from Billing in your portal. If the payment still has not gone through by then, your site goes offline until it does. Nothing is deleted, and your site comes back as soon as the payment is sorted.

Still stuck? Email hello@kitso.co.uk and one of the team will get back to you.