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83 answers across 12 topics

Before you sign up14 questions

• What is Kitso?
• What do I get for £25 a month?
• What is the difference between Core and Kitted?
• Do I need a website to use the portal?
• Is it a template?
• Will I get a say in the design?
• Do you design logos?
• What do I need to give you?
• Do I need a Facebook page to sign up?
• I already have a website. Can you use it?
• How much does it cost?
• Is there a contract or a setup fee?
• Do you build online shops?
• Can you guarantee I will be top of Google?

Your preview5 questions

• How long until my website is live?
• Where is my preview?
• What if I do not like it?
• How long do I have to decide?
• How do I put my site live?

Plans and billing8 questions

• When am I charged?
• Can I get a refund?
• Can I pay yearly?
• How do I move from Core to Kitted?
• How do I change my card?
• Where are my invoices from you?
• What happens if a payment fails?
• How does referral credit work?

Your website9 questions

• How do I change my opening hours?
• How do I add photos?
• Can I add a page?
• Can I change my colours, font or logo?
• How do I add a review to my site?
• How do I see how many people visit my site?
• Do you host the site and keep it secure?
• Do I get a domain?
• Can I use a domain I already own?

Kit5 questions

• What is Kit?
• What can Kit change?
• What can Kit not do?
• How do I undo a change?
• Is there a limit on how much I can use Kit?

Your portal and app6 questions

• What can I do in my portal?
• Is there an app?
• How do I get the app?
• How do I get notifications on my phone?
• Can my team use the portal?
• How do I change my password or sign in email?

Enquiries and customers5 questions

• Where do enquiries go?
• Will I get a text when someone enquires?
• What is the Customers list?
• What does To chase mean?
• Can I download my enquiries?

Jobs, quotes and invoices9 questions

• How do I send a quote?
• How do customers accept a quote online?
• How do I turn a quote into an invoice?
• How do I set up my price list?
• Can I add VAT to quotes and invoices?
• Can I put my logo on quotes and invoices?
• How do I keep track of jobs?
• Can customers book me through my website?
• Does it work with Xero, QuickBooks or FreeAgent?

Card payments5 questions

• How do card payments work?
• What does it cost to take card payments?
• How do I ask for a deposit or a payment?
• When does the money reach my bank?
• Can I refund a customer?

Kitted extras7 questions

• How do you look after my Google listing?
• How do review requests work?
• How do social posts work?
• How do I get more social post templates?
• How does the monthly blog post work?
• How do I get business email?
• How do I set up my email signature?

Kit Scout6 questions

• What is Kit Scout?
• Which group can Scout watch?
• How many texts will I get?
• When does Scout send alerts?
• How do I change the number Scout texts?
• Does Scout reply for me?

Leaving4 questions

• How do I cancel?
• What do I keep if I leave?
• How do I move my domain?
• How do I delete my account?