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How do I add my business email to my iPhone?
On an iPhone or iPad, we send your phone a profile with every setting filled in, so the only thing you type is your password. Choose your password first, from the link in the Your inbox is ready email.
On your iPhone, open the link in the Your inbox is ready email in Safari. It has to be Safari: iPhones only take mail settings from there. Press Add to iPhone.
Your iPhone asks whether to download a configuration profile. That's the file with your inbox's settings in it. Tap Allow.
It says the profile has downloaded. Tap Close and carry straight on. Leave it too long and your iPhone deletes it, and you start again from step 1.
Open the Settings app. Near the top, under your name, tap Profile Downloaded.
You'll see your email address as the profile's name. Tap Install in the top right corner, and type your iPhone's passcode if it asks.
It warns that the profile isn't signed. That's normal for a profile from a website, and it holds nothing but your inbox's settings. Tap Install again, then Install once more to confirm.
Type the password you chose for your inbox, then tap Next.
Tap Done. Open the Mail app and your business inbox is there, under Mailboxes.
To take it off your iPhone later, open Settings, then General, then VPN & Device Management, tap the profile and tap Delete Profile.
If it won't install, Stolen Device Protection may be blocking it when you're away from home. Try again at home, or add it by hand: open Settings, then Apps, then Mail, then Mail Accounts, then Add Account. Type your address, tap Add Other Account, then Mail Account, and use the settings below.
- Username
- Your full email address
- Password
- The password you chose for your inbox
- Account type
- IMAP
- Incoming server
- mail.gandi.net, port 993, SSL/TLS
- Outgoing server
- mail.gandi.net, port 465, SSL/TLS. If 465 won't connect, use port 587 with STARTTLS
- Outgoing sign in
- Yes, with the same address and password
Still stuck? Email hello@kitso.co.uk and we'll get back to you.
